Customer Service At Its Finest: Big Screen TVs and Peanuts
Last April, I wrote about buying a new big screen TV at my local Sam’s Club. I also wrote about the return policy at Sam’s where I will be able to take my TV back at a later date for any reason at all. While I believed the policy, a part of me was always somewhat nervous about the deal. That is until this past weekend when I packed up my 47″ Phillips LCD TV and hauled it back to Sam’s.
I almost broke my back lugging the giant box back to Sam’s, and almost broke the TV a few times, but once I got it back inside the store, they did a simple verification that all the parts were there. Then, they gave me a full refund for the purchase price even though the TV is worth about $500 less than when I bought it. Amazing! When asked why I was returning it, i said, “I don’t want it anymore.”
With the money refunded, I walked over to the TV section and picked out a new 52″ Samsung 1080p LCD TV for just about the same price. Beautiful exchange.
Another interesting note… while I was waiting to return the TV, several people were returning cans of nuts. The interesting part is that one of the people mentioned that Sam’s had called them personally to tell them that the nuts should be returned because of a recall. I just thought that this was a great example of amazing customer service.
With examples of customer service like this plus the fantastic prices at Sam’s Clubs and Wal-Mart, is there any surprise why the company does so well? I am in the camp that we are going to get a huge leg down in the broad stock market in the next few months. I’m stil waiting with a pile of cash to put into quality companies after a sell off. Wal-Mart (WMT) is one of these companies.